Atlas Squished Screen Fix

Summary: The key to resolving this issue seems to be having the primary monitor set to 100% scaling and rebooting.

Remember when you set the scale to do it for ALL monitors.

1. Right click on the desktop and select Display Settings.

 

2. Select the Laptop monitor
   1. Use the Identify button if you are not sure which is your Laptop

 

3. Ensure “Make this my main display” is selected

  

4. Set the scale to 100%. 
   1. Repeat this for ALL remaining monitors.

5. Reboot your computer.
6. Atlas InfoPath should now display correctly on all monitors

 

1. Complete the steps for Fix Squished Screen – Laptop Primary Monitor
   1. All monitors should now be at 100%
2. Right click on the desktop and select Display Settings.

 

3. Select the Large Screen Monitor
   1. Use the Identify button if you are not sure which is your Large Screen

 

4. Ensure “Make this my main display” is selected

  

5. Ensure the scale is set to 100%. 

6. Select the Laptop monitor
   1. Use the Identify button if you are not sure which is your Laptop

 

7. Ensure “Make this my main display” is NOT selected

  

8. Set the Laptop resolution to the desired scale

9. Reboot your computer.

 

 

If all of the above is completed and the customer is using VDI – validate the following:

1. Open the VDI Options drop down and ensure the ALLOW DISPLAY SCALLING is checked

2. Log out and close the VDI App.
3. Open VDI using the start menu on the largest screen you plan to use.
4. If the App opens on a different screen, move it to the large screen.
5. Close the App again.
6. The next time you open it should default to the large screen with the correct resolution.